Frequently Asked Questions

Where are you located?

Our Greenwood location: 
1678 Fry Rd Suite D
Greenwood Indiana 46142 
We are on the corner of Fry Rd and SR 135
Suite D is the east side door entrance into the main building (we are on the lower level)

Our Franklin location is: 
701 W. Madison St.
Franklin, IN 46131

Our North office location is: 
9011 N. Meridian St.
Ste 250
Indianapolis, IN 46260

What does counseling cost? What are your fees? 

Please refer to our Fees page for full details.

What forms of payment do you accept?

We accept all forms of payment, including cash, checks, credit cards, as well as HSA and medical flex spending accounts.

Do you take insurance? 

We are not paneled with insurance companies, however we do provide insurance claim forms in order for clients to submit for out-of-network reimbursement from their insurance company.

We do accept cash, check, and credit card. Health saving accounts (HSA) and medical flex spending accounts are also acceptable forms of payment for therapy services. Additionally, there are some EAP agencies that we are contracted with, but this needs to be confirmed prior to the intake/initial consultation. We are in the EAP network for Franciscan St. Francis.

We do have an associate, Norma Chitwood, LMHC who serves the military and their families. She is a Military OneSource and Tricare provider.

Is therapy expensive?

Therapy is an investment in your future. Think about the impact in all areas of your life once this problem is behind you. How do you quantify that? How much is that worth to you in your job? In your family? In your friendships?

With that said, if finances won’t allow you to pay full fee for counseling, Kenosis does have highly skilled interns who can see at a reduced rate. These clinicians who are supervised directly by one of our Kenosis clinical supervisors.

We also offer an insurance receipt (called a HCFA). Many clients receive a portion of their fee back from their insurance for out-of-network provider coverage, although this typically occurs after the annual deductible has been met. Simply call your insurance company ahead of time and ask if they offer out-of-network benefits, and how much they cover for mental health therapy.

Do you have a sliding scale fee?

We do have highly skilled graduate interns who see clients at a reduced rate. All graduate-level interns are directly supervised by one of our clinical supervisors.

How long are the sessions?

Each therapy session is 50- 60 minutes. A couples intake session lasts 2-hours. At times, EMDR sessions are scheduled for 90 minutes. Group sessions last either 60 or 90 minutes.

Do you have evening or weekend hours?

Yes, we have both evening and weekend hours available for clients. Each therapist has different availability, and several of our associates provide therapy in the evenings and even on weekends.

Do you offer telephone sessions or telehealth therapy sessions?

Yes. Kenosis therapists offer sessions by phone or telehealth (video). Simply talk to your counselor about your desire for this modality, or if you’re not yet a client, call our Intake Coordinator to get scheduled.

How does therapy help?

Counseling reduces suffering as well as builds and enhances your strengths, teaching you skills you need in order to create the life you want.

What happens in a counseling session?

Each therapist has his/her own counseling style, but what’s most important is that each counselor works to build a partnership with you that is empowering, collaborative, and accountable both ways. It is vital that you feel safe, valued, and respected in sessions and that you trust your counselor. You will set goals for therapy that both you and your therapist agree on, and then treatment begins. At the beginning of therapy, your counselor will assist you to safely identify thoughts, feelings, and behaviors that lead to underlying beliefs which hold you back in your life. Your counselor will use an array of techniques and strategies to help you gain new insight and understanding and will empower you to put that into action in your life. As you do so, you’ll develop new coping skills and claim improved emotional well-being.

Is therapy confidential?

Your privacy is of the utmost importance, and confidentiality is paramount to a great working relationship. Your information is not shared with anyone unless you sign a consent for the release of information. Counselors are required by law to report suspected child abuse, serious threats to oneself and serious threats to others.

When is it time to begin therapy?

Most individuals seek counseling because something is causing significant distress in life. You’ve tried everything you know of, but there’s been no lasting relief. You’re isolated with no support, or your family and friends are worn out trying to support you and have told you so. As the going has gotten tough, you’ve turned to and started abusing something, maybe a substance or a person.

There are others, who want to take a more proactive approach and decide they want to learn some skills to better communicate, or learn assertiveness or mindfulness skills.

Whatever your motivation, the time to begin is now!

I don’t like to bother others with my problems. Shouldn’t I just wait it out and let things settle down on their own?

That’s like having a chronic toothache and not going to the dentist. It’s merely going to get worse over time. Have you ever heard this saying, “If you always do what you always did, you always get what you always got.” When pain is involved, something needs to change. It’s up to you, will you make the courageous decision?

How long will therapy take?

There is no specified time frame when working on issues, personal development, and growth. Once we set our treatment plan and get to work, it may take a few sessions for some, and others find therapy very beneficial and continue to add to the personal development plan and stay much longer.

What can I discuss in therapy?

Kenosis will provide a safe place for you to discuss anything troubling you. In our initial sessions, we will work together to create a treatment plan. Once that is in place, we will move forward. As therapy continues, we will monitor the plan and evaluate progress. There may be issues that you were not comfortable bringing up early on that come up during care. That’s okay; we’ll adjust the treatment plan as trust grows in our relationship.

What is the role of a therapist?

Our counselors function as both experts and champions for you, using therapeutic techniques and teaching new skills, while at the same time supporting and walking side-by-side with you through this part of your life journey.

What is the difference between a psychotherapist and a psychiatrist?

There is still a lot of confusion surrounding this. Psychotherapists or mental health counselors provide counseling, often called “talk therapy.” A psychiatrist is a medical doctor who primarily provides medication management and forms a working diagnosis for you. An initial medication evaluation typically lasts 30-60-minutes, and follow-up med checks are usually 15-20-minutes, but this varies based on the med provider. Psychiatric nurse practitioners are also trained to provide medication management, and often have more availability than a psychiatrist.

Should I see a therapist or a psychiatrist? Some individuals recognize the needs for medication in their lives, and don’t want to do anything more. That’s okay as long as you and your doctor monitor progress and see improvement in your condition.

Others are resistant to medication and prefer therapy. If, during treatment, we do not see the type of progress expected, your therapist will discuss with you the option of seeing a med psych provider to determine if medication would be beneficial for you at this time.

The research is clear that most clients gain more benefit from combining both medication and therapy, however every case is considered individually based on individual need.

If I can talk to a compassionate friend, why would I pay to come and see a therapist?

Seeing a therapist is very different than talking to a friend. Our therapists are trained professionals who help you learn how to manage your emotions better while challenging your negative beliefs and how they impact your life. You will receive unbiased perspectives on relationships, both the good ones in your life and the toxic ones. You will have an increased understanding of how your past ways of feeling, thinking, and acting are impacting your present life. You will learn therapeutic techniques that will bring relief from your symptoms and that are sustainable over time.

How can just talking make my problems disappear?

You’ve been watching too much TV. Part of a counselor’s job is to listen well. However, a seasoned therapist brings a fresh perspective to how you’re thinking, feeling, and acting in your life. A veteran counselor will invite you to see things from a different angle, adding new tools for you to handle situations in different ways and empowering you to stop settling for less and to go for more.

If I go to counseling, does that mean there is something wrong with me?

Absolutely not! We all, at times throughout life, get stuck and need help beyond what a friend can offer. The stigma surrounding mental health and asking for help is finally starting to fall away, but there is still work to be done here. Most of us have times where we need to evaluate and adjust our coping strategies. We live in a world where there’s real pressure, anxiety, anger, loneliness, depression, and more. It’s an act of courage, not weakness, to reach out for help.

What if I don’t feel comfortable with my therapist?

At Kenosis, we work hard to match you up with the best counselor to meet your needs, but sometimes the fit just isn’t right. It’s important to know that you have every right to say something to your therapist or you can talk with our Intake Coordinator. It may be best that we shift you over to someone who can better meet your needs. Even if that means we refer you out of our practice. It’s important to us that we meet your needs.

How soon can I be seen?

We often schedule intake appointments within that same week or the following week, but it does depend on both the client and therapist's availability.

How often should I see a therapist?

Most clients start out seeing our therapists 2-4 times per month. There are times when the situation calls for you to be seen multiple times in a given week (i.e. there may be a life crisis, time is limited time b/c you’re going off to college soon, etc). Gradually, as your symptoms decline, your appointments will likely begin to stretch out . . . this is also based on the individual need, and your therapist will discuss treatment recommendations with you.

Do you counsel children?

Yes, we have multiple therapists that specialize in working with children and adolescents. You can check out our Specialties page for more information.

Should I bring my teenager to counseling if s/he doesn't want to attend?

Adolescence is a time of significant emotional, cognitive, and physical changes, and teenagers often need additional support to help with coping and adjustment. They relied on you more when they were younger, and they need you now, but in a different way. Teens separate from mom & dad throughout adolescence as they become young adults. If your son or daughter is struggling with poor self-esteem, school or social pressures, depression or anxiety, obsessive thinking or attention difficulties, sexual or gender questions, or high-risk behavior (substance abuse), Kenosis is here for you. I encourage you to contact us. We’ve walked this road with hundreds of families.

I feel that my relationship could benefit from counseling, but I know my partner is opposed to going for help. What can I do?

Partner resistance is widespread, so don’t feel alone. What we recommend is that you discuss your feelings with your partner and make a request for him/her to attend a couple's intake session. If you’ve tried doing that with no success, we are familiar with that as well. What we recommend is that you start individual counseling to help you prepare for the right way to address the needs of the relationship with your partner. Appropriate preparation can take several sessions. Getting ready for intervention is not easy and may involve other family members or friends. Once you’re ready, you’ll feel more prepared and confident in setting a time to talk with your partner.

Do you do any ADHD testing? 

Dr. Allison McGinley is a psychologist with Kenosis and offers a range of tests which does include ADHD testing for both children and adults. You can call (317) 865-1674 and we will assist you with scheduling for psych testing.

Can any of your therapists prescribe medications?

Kenosis therapists have their licensure in social work or mental health counseling, and do not prescribe medications. The therapist can provide referrals to physicians and/or nurse practitioners for your medication needs.

Do emergency cases end up in long-term facilities?

For the majority of individuals today, the answer is no. Hospitals nowadays are used for short-term crisis stabilization, and then people are referred out into the community for follow-up. In cases where acute safety is of concern, individuals may spend 3-5 days inpatient, then possibly receive treatment in an intensive outpatient program where you attend approximately 3-5 days per week (for 3-6 weeks), which includes individual and group therapy along with medication management. After IOP, you will resume seeing your outpatient individual counselor.

What is Involuntary Commitment?

In an emergency, when a person is considered a danger to self or others, w/he can be hospitalized against his will. In Indiana, this lasts for three days for evaluation, and at the end of the 72 hours, s/he will consent to further treatment and/or be released. If concern for safety is still present, the hospital can file an extended petition with the court to continue to detain the person involuntarily. Most states require a commitment hearing to be held within the initial 3-days after hospital admission to justify continued involuntary confinement. Involuntary commitments are not common, and are only approved in the most severe situations where acute safety is of concern.